Company Name
Three Treasures Inc.
Representative
Shin Nakajima
Business Address
Stanford Court 303,
1-14-16 Tomigaya, Shibuya-ku,
Tokyo, 151-0063, Japan
Contact Information
Phone: +81 70-1545-6215
Email: cs@threetreasures.group
Business Hours
Weekdays: 11:00 AM – 7:00 PM
Closed on Saturdays, Sundays, and public holidays
Product Prices
The sales price is as displayed.
For customers outside Japan, additional customs duties may be charged upon delivery. Please be aware that these fees are the responsibility of the recipient.
Payment Methods and Timing
Payment Methods: Credit card, convenience store payment
Other payment methods: Apple Pay, Google Pay, Shop Pay, PayPal, PayPay, Alipay
Payment Timing:
- Credit card payments: The payment is finalized at the time of order confirmation.
- Convenience store payments: If the payment deadline is exceeded, the order will be automatically canceled.
Shipping Fees
Domestic Shipping (Japan)
Flat rate: 1,000 JPY
International Shipping Fees (Regions & Rates)
- China, Hong Kong: 3,930 JPY
- North America, Canada: 5,150 JPY
- Italy, Germany: 6,170 JPY
- India, Australia: 4,590 JPY
- Thailand, Malaysia: 4,400 JPY
- Russia, Ukraine: 9,540 JPY
- South Korea, Taiwan: 3,840 JPY
- Other regions: 9,920 JPY
Delivery Timeframe
Orders will be shipped within 2 to 4 business days after confirmation.
- New Year’s holiday period: Orders will be shipped sequentially starting January 10.
- Golden Week (GW) orders: Shipping will begin on the next business day.
Return and Exchange Policy
We do not accept returns, exchanges, or cancellations due to customer preference. However, we will accept returns or exchanges for defective items only.
Return & Exchange Conditions
- Please try on the item with the tag attached upon receiving it.
- Once the tag is removed, returns or exchanges will not be accepted.
If you wish to return or exchange an item, please contact us via the Contact Page within 5 days of receiving the item.
Once we confirm the defect, you may return the product and we will cover the shipping cost.
- If the same item is unavailable for exchange, a refund (via bank transfer) will be provided.
- Exchanges for different products are not accepted.
Returns & Exchanges Will Not Be Accepted in the Following Cases:
- The tag has been removed.
- More than 5 days have passed since the product was delivered.
- Sale items or items explicitly marked as non-returnable/non-exchangeable.
- The product has been worn, tested outdoors, or washed.
- The product has odors, stains, or damage caused by the customer.
- Missing accessories such as the invoice, tags, or original packaging.
Order Cancellations
If a package is returned due to long-term absence or refusal of receipt, the shipping cost is covered by our company.
However, for future orders, customers may be required to pay for the cancellation shipping fee before we accept new orders.
Additionally, customers with multiple order cancellations may be restricted from placing further orders.
Cooling-Off Policy
Under Japan’s Act on Specified Commercial Transactions, the "Cooling-Off" period applies mainly to door-to-door sales.
Since our sales fall under online transactions, the cooling-off rule does not apply.
Product Disclaimer
We strive to represent the actual colors of our products as accurately as possible. However, due to monitor settings, there may be slight color differences.
