The following payment methods are accepted:

・Credit Card
・Convenience Store Payment
・Apple Pay
・Google Pay
・Shop Pay
・PayPal
・PayPay
・AliPay

Unfortunately, we are unable to extend the payment deadline.
Please place a new order.

In principle, we do not accept cancellations after an order is confirmed. However, if your order has not yet been shipped, we may be able to accommodate your request.
Please contact us as soon as possible.

We do not offer combined shipping for orders placed separately.

If you would like a receipt, please contact us through our inquiry form.

Orders are typically shipped within 2–4 business days after purchase. Please note that shipping may be delayed during busy periods or depending on warehouse operations. Some products are available through limited-time made-to-order or pre-order sales. For such items, the estimated shipping time is noted on the product page. Please make sure to check before ordering.

Once your order has been shipped, we will send you an email with a tracking number. Domestic orders are shipped via Sagawa Express, and international orders are shipped via EMS (Express Mail Service).
You can track your shipment through each carrier’s official website.

Please note: Tracking information may take some time to become available. If you cannot find your tracking details immediately, please check again after some time.

Shipping addresses can only be changed before the order is shipped. Please contact us as soon as possible via the inquiry form with the following information:

・Order number
・Purchaser’s name
・New shipping address (including postal code and full address)

If your order has already been shipped, please contact the courier directly.
Additional shipping charges may apply depending on the forwarding address.

Yes, we offer international shipping to most countries, with some exceptions for restricted areas. We usually ship via EMS (Express Mail Service), but in some regions, DHL may be used instead.

Please note that we do not ship on weekends or Japanese national holidays. Once your order has been shipped, you will receive an email with a tracking number.

If you encounter an error during checkout, please contact us via the inquiry form, specifying your destination country and order details.

Important: All international orders are shipped under the DDU (Delivered Duty Unpaid) terms.

This means that any customs duties or import taxes incurred in the destination country are the customer’s responsibility. The delivery carrier will not be able to release the package until these charges are paid.

Please refer to the size guide on each product page. If you are unsure about sizing, feel free to contact us for assistance.

Example:

Regulated Gravity (Loafers)
Generally, you can choose your usual size. However, if you have high insteps or pronounced foot arches, the fit may feel slightly tight. In that case, we recommend sizing up.

Giselle (Ballet Flats)
These also fit true to size. Even for those with high insteps, the two adjustable straps allow for a customizable fit across various foot shapes.

We do our best to photograph and display product colors as accurately as possible.
However, colors may appear differently depending on your computer or smartphone model, screen settings, and lighting conditions. Thank you for your understanding.

Care instructions are provided on each product page and on the attached care tags.
If you have any questions, please feel free to contact us.

Unless otherwise stated on the product page, restock schedules are currently undecided. Restock updates will be announced via our newsletter and official social media channels.
If you are interested in a specific item, please use the "Restock Notification" button available on the product page. You will receive an email if and when the item is restocked.

We offer repair services only for items purchased through the official THREE TREASURES online store. For products purchased at other stores or online shops, please contact the original retailer directly.

Repairs are available for a fee and must be assessed on a case-by-case basis depending on the item and the type of repair needed. Please note that in some cases, we may not be able to accept repair requests.

If you would like to request a repair, please contact us via the inquiry form with the following information:

・Order number
・Purchaser’s name
・Photos showing the area needing repair
・A brief description of the repair request

After reviewing the details, we will inform you about the availability, estimated costs, and turnaround time.

Please note: In addition to repair costs, handling fees and round-trip shipping charges will also be bared by customer.

Size exchanges are available only if the requested size is in stock.

Eligible items must be unused and tagged as "Indoor Try-On Only." Please note that if, upon inspection, we determine the item has been worn or used, we will not be able to accept the exchange.

If the desired size is out of stock, we can offer a refund through a return, or an exchange for a different item (with any price difference refunded or charged as necessary).

If you wish to request a size exchange, please contact us via the inquiry form within 5 days of receiving your order, along with your order information. Please also review our Terms & Conditions beforehand.

Please contact us via the inquiry form with photos showing the defect. Once we review the information, we will guide you through the return or exchange process.

We only accept returns if the item is defective or incorrect. Please contact us within 5 days of receiving the item. We do not accept returns for customer convenience.

Please refer to our Terms & Conditions for further details.

For exchanges due to customer preference (e.g., size changes), the shipping costs for both sending and returning the item are the customer's responsibility.

Once the returned item is received and inspected, we will initiate the refund process.
Please allow up to approximately 10 days from the time we confirm receipt of the returned item for the refund to be completed.

[For payments made by credit card]
Refunds will be processed through your credit card company.

Depending on your card company’s billing cycle and terms, the refund may:

・Be deducted directly from your billing amount
・First be charged, then refunded in the following month
・Be temporarily billed and later offset

Processing times and methods may vary.
If you have any questions regarding the timing or method of your refund, please contact your credit card company directly.

Some items, such as sale items, pre-order items, and collaboration products, are not eligible for coupon use.

Please check the product page for any specific notes.

Yes, paid gift wrapping is available for 300 yen.
Please select the gift wrapping option when placing your order, or add the gift wrapping item to your cart.

Please check your spam or junk mail folder. If you still do not receive it, please contact us.

The estimated shipping date is noted on each product page. Please be sure to check the details before placing your order.